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Full name: Tran Quoc Viet

Nickname: Kevin

Role: Contact Center consultant, Technical manager, Project Manager

Key words: #avaya, #contact_center, #consultant, #pm, #team_leader, #solution_designer, #sacombank, #vietcombank, #vib, #abb, #guitar, #bicyclist, #trekking…

My name is Viet (known as Kevin). I am a project manager, contact center consultant, and technical leader currently living in Vietnam.

My interests range from technology to writing. I am also interested in reading, sports, and education.

I/ Project Technical Leader & Consultant:

1. Sacombank 5 sites Avaya IPPBX (New & Integration)

2. Sacombank Telesales System (New & Integration)

3. VIB Avaya Contact Center System (Upgrade & Integrate to Oracle CX)

4. Vietcombank Contact Center Expansion (Upgrade & Integration)

5. Sacombank Recording System Expansion (New & Integration)

II/ Project Manager:

1. Vietcombank Outbound, Callback, Survey Contact Center (New & Integration)

2. AnBinhBank Contact Center (New & Integration)

If you’d like to get in touch, feel free to say hello through any of the social links.


Tran Quoc Viet (Kevin)


E: [email protected]